If your loan is under $150,000, follow the SBA Forgiveness steps.
If your loan is over $150,000, please contact Lenders Cooperative for forgiveness information, access to the repayment portal or general support.
PPP Forgiveness step-by-step guide
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1. Go to https://directforgiveness.sba.gov
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2. Register to start your request
Registrants will receive two emails to complete registration and grant access to the portal. Also registrants will be required to setup an SMS two-factor authentication.
Note: once you provide and verify your e-mail address, it cannot be changed.
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3. Follow the steps through "Start a New Forgiveness Request" button
For more clarification, use the "Guided Tour" option.
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4. Your application will be signed electronically via DocuSign
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5. Submit your application
Once you submit your application, you can view progress through the portal.
Note: the call center is not able to provide details to timelines of forgiveness.
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PPP Direct Forgiveness Platform User guide: https://sba-forgiveness-docs.s3-us-gov-west-1.amazonaws.com/SBA-PPP-DF-User-Guide.pdf
PPP Direct Forgiveness Hotline: +1 (877) 552-2692
Lenders Cooperative contact information if your loan is over $150,000:
Visit the Cross River powered by Lenders Cooperative Portal
Email crossriverppp@lenderscooperative.com
Call Lenders Cooperative at 855-996-0606